UBA Uganda Limited has issued a response to recent allegations circulating on various online news platforms regarding the alleged loss of USD 250,000/ UGX 965 Million from an undisclosed customer’s account.
In its statement, UBA Uganda categorically refutes these allegations, labelling them as spurious, false, and unfounded. The Bank asserts that no such incident has occurred and reassures it’s valued customers and the general public of its unwavering commitment to the highest standards of security and transparency.
As a financial institution that prides itself as putting its customers first with utmost importance on customer satisfaction and trust, UBA Uganda emphasizes its dedication to safeguarding all customer accounts against unauthorized access and fraudulent activities. The Bank operates under stringent security protocols and remains vigilant in protecting its customers’ financial assets.
UBA Uganda further highlights its Complaints Handling Policy, designed to address and resolve customer complaints promptly and effectively. Customers are encouraged to utilize the following contact information for any inquiries or complaints: