By Our Reporter
United Bank for Africa (UBA) has unveiled a digital solution dubbed Leo, a chatbot that enables customers use their Facebook accounts to carry out key banking transactions. This was during a ceremony held at their Head Offices on Tuesday.
According to Johnson Agoreyo, Managing Director/CEO, UBA Uganda, this product offering was developed to match customer’s lifestyles since more people are spending more time on social media.
“The formulation of this product is consistent with the bank’s customer-first philosophy, where we are doing things not the way we like but exactly what the customers want, where they want it, and in the exact platform they want. Therefore, we at UBA have collaborated with Facebook to come up with this. In future, Leo will show up on other platforms,” he said.
He further explained that Leo is a very interactive and easy to use platform which will offer more convenience in how customers interact with the bank.
With Leo, customers are able to open new accounts, carry out money transfers and airtime top-up among others right on their mobile phones.
Gloriaus Byaruhanga, the Head, Digital Banking, UBA Uganda, emphasized that the platform is secure, noting that “the security with this platform is that for every transaction, an OTP (One Time Password) is generated to the phone number that is registered on the account.”
She also explained that to use the chat banking platform, a customer just needs to log in to Facebook Messenger and open up chat with Leo, who then takes over the conversation by telling the customer what steps to take.
The bank is continuously innovating and developing strategies aimed at making banking seamless and effortless for millions of its existing and potential customers, while also ensuring utmost safety of their transactions.
