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By Our Reporter 

After working with teams in Customer Operations across 21 countries at the MTN Group level, Stephen Mutana returned to Uganda early this year, to head the Mobile Financial Services Division at MTN Uganda.

Mutana worked in South Africa at the MTN Group, as the General Manager Customer Experience and is now part of the Sixteen-member Leadership team that runs the leading telecom company and largest taxpayer in Uganda.

Mutana has 18 years’ work experience in the Telecom industry in several Senior management roles, inclusive of MTN Group General Manager Customer Experience, MTN Uganda General Manager Customer Operations, MTN Uganda Senior Manager Strategy and Planning MTN Uganda Quality Assurance Manager and prior to joining the telecom industry, worked with Unilever as a Brand Manager and Factory Manager.

Mutana graduated with an Upper Second-class degree in Bio-Chemistry and Chemistry from Makerere University, did his Masters of Business Administration (Finance) at the University of Leeds, United Kingdom under the Chevening Scholarship program and is a graduate of several leadership certification programs.

As the MTN Group General Manager Customer Experience, Mutana ensured the MTN Group offered the best Customer experience in MTN’s 21 operating markets.

During his tenure, the largest Customer and Enterprise evaluation study known as the Net Promoter Score and Customer Satisfaction was launched across Africa and the Middle East. He also revamped the MTN Global customer journey resolution program for key areas such as PIN reset, SIM Swap and data bundle purchase among others, to drive customer experience and support growth.

In his current role, Mutana will drive awareness and utilization of digital payments (MoMoPay) for the consumer, Small Medium Enterprises and larger organizations. For existing and startup businesses, MTN will leverage the MTN Open API platform to improve accessibility and speed to market for payments and collections services.

In the medium term, Mutana intends to sustainably engage the regulators and other key stakeholders on the key opportunities and challenges facing the Fintech sector such as the National Payment System and deliver customer-led innovation.

Mutana observes that Fintech is a highly innovative, disruptive and transformative sector which requires a deliberate and balanced approach to risk and return. He acknowledges that the positive impact achieved by Mobile Money in the Ugandan society today is largely due to an enabling regulatory environment. He will continue to collaborate with Regulators and key stakeholders to shape FinTech sector policy and regulation, to drive
sustainable growth and interlinks with the Uganda National Development Plan goals, as well as collaborating across the East African region to drive synergies and best practice.

With a keen focus on customer driven innovation, Mutana and the robust team that he leads will ensure sustainable MoMo operations through the application of robust Anti Money Laundering and Counter Terrorism Financing (CTF) frameworks, as the Ugandan economy embraces digitalization.

Mutana is married to his best friend and they are blessed with two lovely daughters. He loves reading and spending time with the family. Besides that, he is interested in self-improvement, healthy lifestyle, nature, travel, technology and farming with keen interest in fishing, crop husbandry and forestry. Mutana is a second generation supporter of Kampala City Council and Liverpool Football Clubs, and a first generation supporter of Barcelona FC.

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By BigEyeUg Team

A new and most organized real estate agency company is now in Uganda that can facilitate buying or selling of land and houses from any part of the country. Prime Plots under Prime Sponsor Company was created in May 2020 with a clear vision of providing high quality and personalized services to individuals, private sector companies, and government clients in Uganda.

If you are a potential buyer and looking for land, house or apartment, or need help in transferring your land title to your names or company names, then you should visit these guys. A property management company that seems to have the best and trusted real estate agent.

The mission of Prime Sponsor is simple. “To believe in loving your neighbor is to help them succeed”. To fulfill this mission, they perform every due diligence to ensure ownership and protect you the interested buyer or seller and above all, they strive to have a long relationship of friendship with all their clients.

For all those with property to sale, they use applications that will permit satellite view of the entire area, tracking coordinates with GPS that can send a client direct to the site location without being accompanied, they are the first to have such ease operation.

They have become a more trusted solution to all the property fraudsters in Uganda. Their current website is www.primeplots.primesponsor.co.ug

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Mbarara District Health Officer Peter Sebutinde demonstrates how to wash hands.

By Our Reporter

As part of support to the Ministry of Health in the fight against Coronavirus in Uganda, Coca-Cola Beverages Africa (CCBA) in Uganda has installed a 5,000 litre Community hand-washing Station at Mbarara Referral Hospital in western Uganda.

CCBA, through Century and Rwenzori Bottling Companies in Uganda, has so far established five (5) 5,000litre Community Handwashing Stations for the general public use in Mukono (Namanve), Kampala (Kyambogo) and Mbarara (Makenke and Municipality).

General Manager Melkamu Abebe, in a message delivered by Mbarara Plant Manager Joackim Baluku, said the Company was committed to contributing to efforts to limit the spread of COVID-19 in communities.

“Across the Coca-Cola system we always look for meaningful ways to contribute to our people, including the communities we serve. We are guided by our company purpose: refresh the world and make a difference in the community. We do what we do because we are people-centered. We provided safety measures inside our Plants to protect our employees and their families, and now with the community hand-washing Tanks we are extending that protection to the general public,” Abebe said.

Mbarara Referral Hospital Director Celestine Barigye said the hospital had established two hand-washing stations but was overwhelmed by the numbers of people flocking the hospital.

Hospital officials had raised concerns about long queues of people gathering at the stations to wash their hands, as an additional COVID-19 risk.

“When the Pandemic began, following the President’s advice we set-up the two hand-washing facilities but they were not enough. With this new addition we can ensure more people wash hands faster and increase the safety of all. We also needed an extra reservoir tank and we have now received it. The tank from Coca-Cola has a large capacity so water availability is guaranteed,” he said.

Mbarara Referral Hospital currently has eight COVID-19 patients and has so far discharged 21 who have recovered successfully. The hospital has a bed capacity to handle 30 patients at ago.

The CCBA handover on Wednesday also included 305 20-litre hand-washing Jerrycans for distribution at various busy points in Mbarara, handed to the COVID-19 District Task Force. This is part of the 5,000 hand-washing Jerrycans pledged for the national effort against COVID-19.

Since the outbreak of the COVID-19 pandemic, CCBA has provided several interventions including; food relief worth UGX390 million from The Coca-Cola Foundation, distributed through the Uganda Red Cross Society to vulnerable families affected by the lockdown; UGX85 million to the Ministry of Health to buy medical equipment and sundries; public awareness worth UGX460 million and three pick-up trucks for the Ministry of Health COVID-19 Task Force. So far the total contribution during this period is UGX1.3 billion.

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MTN’s Jimmy Ssempuuma (L) hands over Emily Tumuheki’s cheque.

By Our Reporter 

With the disruption caused by COVID-19, teaching is one of the professions that took a hit. It even gets harder for the private school teachers who are not earning salary as schools have been closed since March.

Emily Tumuheki, a private school teacher in Masaka, is one of the many teachers who have gone without pay since the closure of schools as a way of preventing the spread of the deadly Covid19.

Tumuheki, a resident of Nyendo town in Masaka district and a teacher of English at Kitendesa Modern Primary School reaped big from the on-going MoMoNyabo Together promotion as she won herself a whopping 5,000,000 Uganda shillings. The teacher could not believe her luck the moment she learnt that she had been chosen as a lucky winner in the MoMo Nyabo Together promotion.

When the hosts of the MoMo Nyabo Together show Zahara Totto and Patricko Mujuuka first contacted Tumuheki, she was in shock she decided to hand the phone to a friend of hers thinking she was getting conned. She however was able to compose herself and answer all five questions correctly.

While shedding tears of joy at her cheque handover, Tumuheki narrated how life had been so hard seeing as she was not earning and yet her bills kept on accumulating.

Tumuheki who hails from Ntungamo moved to Nyendo in search of greener pastures.

Currently, she is also pursuing a Bachelors degree in Secondary Education to grow her career.

The happy teacher was overwhelmed with the fact that she had indeed become a millionaire.

“I cannot imagine this real. This money will help me a lot. I plan on starting a shop where I can trade in food items like rice, sugar, salt and many others consumer goods.” Tumuheki said.

Tumuheki went on to add that because of COVID-19, she had resorted to quitting her job and starting something else but she did not have the capital to start her dream business.

“My life has drastically changed for the better,” said an excited Tumuheki in praise of the MTN MoMoNyabo promotion.

She named her mother, Frank Twikirize as her beneficiary. Twikirize was excited when her daughter called to ask if she had received 2,000,000 Uganda shillings that was sent to her phone. An excited Twikirize asked her daughter to thank MTN for remembering them.

“For one to get money in such times, it can only be by the grace of God,” Tumuheki said.

While handing over a dummy cheque, the Regional Manager Central Ssempuuma Jimmy congratulated Tumuheki Emilly upon her win. He also encouraged all MTN customers to continue using the MTN MoMo service, “You too can win like Tumuheki,” he said.

Tumuheki said she always used her MTN MoMo to buy airtime, minutes to make phone calls as well as data to surf the internet and social media. She thanked MTN for availing Ugandans with a chance to win money this year.

Apart from the winners called in studio, 250 people win 50,000 shillings directly every day. All you have to do is pay for airtime, bundles or any bill using MTN MoMo on the MyMTN app or dial *165# and stand a chance to win.