Abu Dhabi, UNITED ARAB EMIRATES (UAE) – Etihad Airways has introduced a new baggage policy tailored to varying customer requirements in the international markets it serves.
The changes allow for a simpler baggage structure as the allowance for all markets, excluding the US and Canada, is now based on total weight rather than the number of bags checked in.
Etihad Airways Executive Vice President Commercial, Mohammad Al Bulooki, said: “In line with global best practice and market trends, Etihad Airways has developed a baggage policy that best caters to the differing needs of our guests around the world. The switch to a policy based on weight rather than the number of bags simplifies our allowance system and provides greater convenience and customer benefit while enhancing the travel experience.”
With the switch to a weight-based baggage policy, the majority of markets will be entitled to 23kg of checked baggage on Economy Deal fares, 30kg on Economy Saver and Classic fares, and 35kg on Economy Flex fares. Customers in all Business Class fare categories are entitled to 40kg, and First Class customers enjoy a 50kg allowance. Guests in The Residence onboard Etihad Airways’ flagship Airbus A380 fleet are provided with an allowance of four bags at 32kg each.
Notable exceptions where the policy has been tailored to market requirements include all flights from Africa, where the allowance is 40kg as standard on both Economy and Business Class fares. Customers travelling between Australia and Lebanon are entitled to 40kg in both Economy Class and Business Class, and the allowance on flights from the GCC to the Indian Subcontinent starts at 30kg in Economy Class.
Etihad Guest Silver, Gold and Platinum members will continue to receive a complimentary excess baggage allowance of 32kg on US and Canada routes, and 20kg for Platinum members, 15kg for Gold members and 10kg for Silver members on all other routes.
Full details of the revised baggage policy, please visit.
About Etihad Aviation Group
Headquartered in Abu Dhabi, the Etihad Aviation Group is a diversified global aviation and travel group with a business model driven by partnership and an innovative approach to growth. Etihad Aviation Group comprises five business divisions – Etihad Airways, the national airline of the United Arab Emirates; Etihad Airways Engineering; Etihad Airport Services; Hala Group and Airline Equity Partners. For more information, please visit: theetihadaviationgroup.com.
About Etihad Airways
From its Abu Dhabi base, Etihad Airways flies to 103 international passenger and cargo destinations with its fleet of 115 Airbus and Boeing aircraft. Etihad Airways, the national airline of the United Arab Emirates, was established by Royal (Emiri) Decree in July 2003, and in 2017 carried 18.6 million passengers. For more information, please visit: etihad.com, follow @EtihadAirways on Twitter and join Etihad Airways on Facebook.