By Our Reporter
In a bid to enlighten customers about the activities that go on to ensure quality service, Uganda’s Super app, SafeBoda welcomed a cohort of 50 customers for a tour of the company’s offices in Kyebando – the SafeBoda Academy.
The monthly tour, dubbed ‘An hour at the SafeBoda Academy’ is geared towards keeping customers in the know of the latest developments from SafeBoda and getting their feedback on the SafeBoda app features.
Ricky Rapa Thomson, the SafeBoda co-founder and director, says that this tour is a fulfillment of SafeBoda’s values of community engagement and transparency.
“We value our customers and know what they expect of us. That is why we are welcoming them to the Academy to understand the behind-the-scenes of every step we take to deliver the best services to them,” Ricky said.
The customers were taken through the journey that a SafeBoda driver goes through when they are onboarded, the services that SafeBoda offers, and a check-in on the various departments that operate at the Academy.
Esther Nakyanzi, one of the customers that participated in the tour, thanked SafeBoda for keeping its community active and knowledgeable about its services.
“I’m so glad to have been part of the tour. Thank you SafeBoda for bringing to us the easy way of traveling and I love the reliability that comes with it,” she said.
SafeBoda has been consistently educating its key stakeholders and the customer community on the benefits of using the SafeBoda app.
Having acquired two licenses from the Bank of Uganda to operate as a Payments Services provider in January 2022, the company is now on track to spread the service delivery to even other parts of the country that need access.
“Our vision is for everyone in Africa to have access to affordable services at a click of a button. That’s why we are building a Super App for our customers and continuously educating them about it,” concluded Ricky.
