Close Menu
  • Home
  • Celebrity Gossip
  • Entertainment News
  • Featured
  • Photo News
  • Advertise with Us
  • About Us
  • Privacy Policy
Facebook X (Twitter) Instagram YouTube WhatsApp
Facebook X (Twitter) Instagram YouTube WhatsApp TikTok
BigEye.UG
Subscribe
  • HOME
  • CELEBRITY GOSSIP
  • ENTERTAINMENT
  • PHOTO NEWS
  • VIDEO NEWS
  • MONEY
    • Money
    • Features
BigEye.UG
Home»BigEye Money»Local Business»Retailers should optimize supply chains to ensure customer satisfaction this festive season – DHL
Local Business

Retailers should optimize supply chains to ensure customer satisfaction this festive season – DHL

BigEyeUg3By BigEyeUg3December 1, 2015
Share
Facebook Twitter Telegram WhatsApp
Oliver Facey, DHL Express Vice President of Operations.
Oliver Facey, DHL Express Vice President of Operations.

The e-commerce shopping experience is increasingly becoming a popular option for consumers during the festive season. Retailers therefore need to pay careful attention to their supply chains during this period, as operations and delivery are key to client satisfaction, maximizing brand exposure and increasing revenue.

Oliver Facey, Vice President of Operations for DHL Express Sub Saharan Africa points to the 2015 Benchmark report series: Ecommerce Holiday Trends(1), which shows that November and December drive 30% more e-commerce revenue than non-holiday months. “This surge highlights the impact of holiday season spending habits and why retailers need to optimize their service levels should they want to capitalize on consumers’ increased spending power over this period.”

Facey says that while Africa’s e-commerce industry is still relatively small in comparison to more mature markets, it continues to grow steadily each year, especially in light of consumers having increased access to the internet via mobile technology and a fast growing middle class. A McKinsey & Company report(2) revealed that by 2025, e-commerce could account for 10% of retail sales in the continent’s largest economies and translate into $75 billion in annual revenue.

In the build up to the traditional festive season shopping rush, retailers – both brick and mortar and e-commerce stores – need to ensure that platforms are effectively managed to manage the influx of business. “Customer service is an area that needs attention. Often, businesses hire temporary staff during this period, so it is vital that adequate training is provided to guarantee that a high level of service delivery is maintained, and that employees are geared to handle any additional enquiries driven by the sudden surge in customers. As a service business, at DHL we ensure that have sufficient Certified International Specialists on duty, not only from an operational and customer service point of view, but also from support functions such as finance that will ensure we can resolve any account queries before the year closes.”

Facey says in terms of e-commerce platforms, this period is a highly competitive period, and supply chain management strategies are critical to effectively manage the increased demand. “Many platforms offer free or express shipping options, promotions and discounts. All of these are geared to drive and maximize sales when consumer spending is at its peak. This is a crucial part for retailers, as overselling a product or service and then being unable to deliver has the potential to do far more harm than good.”

“Retailers need to ensure their supply chain management is agile enough to handle the increased volume. To maximize profitability, retailers need quick, smart, cost-effective methods to fulfil orders timely and accurately across multiple sales channels. Effective reverse logistics is also essential for managing returns and keeping the industry moving.”

Facey concludes: “Ultimately, it is essential for retail operations to perform optimally during this busy period, as it’s an opportunity to demonstrate their capabilities to a larger audience. Short term it will maximize profits, but in the long term, deliver return customers.”

Related

DHL express DHL news
Share. Facebook Twitter WhatsApp Email
Previous ArticleInterview: Maurice Kirya speaks about his Coke Studio appearance
Next Article Manager Kavuma’s message to his fallen Sitya Loss star

Related Articles

Equity Group Holds 21st Annual General Meeting

Equity Bank Set to Open in UAE

How Mogo Uganda is bridging the EV Ecosystem Access Gap

Equity Bank Uganda Partners with African Nations Cup UK 2025 as Main Sponsor

Equity Bank Uganda Staff Donate Blood to Celebrate World Blood Donor Day

Talkio Mobile partners with Interswitch to expand access across Uganda

Latest News

Dax Vibez Relocates Maiden Concert to UMA Show Grounds After Hotel Africana Cancellation

July 2, 2025

ACTS Fund Uganda Leads Mental Health Talk on Childhood Trauma in Twitter Space

July 2, 2025

Jamaican Duo Shenseea & Tarrus Riley Rumored to Perform at Rotary Club of Muyenga Forest Hills’ First Presidential Installation

July 2, 2025

Vinka, John Blaq, Alien Skin, A Star-Studded Aidah Kasiki Celebration at Premium Liquor Tomorrow

July 2, 2025

Ava Peace Promises Manager Jeff Kiwa a Mercedes Brabus as a Token of Gratitude

July 2, 2025
Follow Us
  • Facebook
  • Twitter
  • Instagram
  • YouTube
  • TikTok
  • WhatsApp
BigEye.UG
Facebook X (Twitter) Instagram YouTube WhatsApp TikTok
  • Sitemap
  • Privacy Policy
  • Contact Us
© 2025 BigEye.UG | All Rights Reserved

Type above and press Enter to search. Press Esc to cancel.