Kawempe based Riham Uganda has continued to undertake its corporate social responsibility by reaching out and assisting the people in the communities it operates in. This has been going on since the company’s inception.

The company has reached out to communities in different parts of the country and has left an impact through extending a helping hand in different ways such as; building classroom blocks, providing educational material, contributing towards the fight against nodding disease, supporting children with disabilities, sports, protecting the environment, among others.

Riham team giving out goodies to children at the Green Festival.

It is with this background that Riham came through to support various charity events last weekend. The Green Festival and the Fast and the Furious swimming gala with the Dolphins Swimming Club. Through participating in the Green Festival, children are encouraged to conserve the environment to ensure a green future for themselves. The festival happens annually and this year it was at the Kololo Airstrip and it attracted a great number of children who each got themselves a tree to take back home or to school and plant. This is aimed at teaching the children how to be responsible about their environment.

In the sports, Dolphin Swimming Club hosted the Fast and the Furious swimming gala at GEMS Cambridge on 1st September. The club is the most acclaimed swimming club in the country and is also home to champions and record setters. Riham has been extending it support to the club since 2014. This year, Riham contributed UGX 8 million for the gala and also awarded the best performers of the day.

Three new DStv Now apps have been added for lean-back viewing on big screen TVs. These apps make it possible for DStv subscribers to turn any TV in their house into an easy-to-use DStv hub without the need for a decoder. 17 August 2018: DStv Now, the internet-based service with live sports, live TV, shows and movies on Catch Up, is now available via three new lean-back apps. These apps make it possible to turn any TV in the house into an easy-to-use DStv hub without the need for a decoder. The new apps are available for the following devices: * Samsung smart TVs (selected models from 2015 onwards) * Apple TV (4th generation & newer) * Media players running Android TV (Google certified devices only) Apps are also expected to be added shortly for additional brands of smart TVs. DStv Now was launched in 2014 and originally conceived of as a mobile-first product, with apps for Android and iOS smartphones and tablets.

Over time, however, new usage cases have emerged such as providing an easy way get all of DStv content on to TVs not connected to a decoder. DStv Now is available free to all DStv customers (the specific content available is linked to the customer DStv package. With DStv Now, two different streams can be viewed on separate devices simultaneously. This means a single account can be used to watch TV via a decoder in the lounge, a movie on a tablet in the bedroom via DStv Now, and sport on another smart TV using DStv Now. It is also a great way for kids who are away from home to get the most from the family DStv subscription.

DStv Now is an OTT internet streaming video service. It is ideal when used with a high-speed uncapped home internet connection or anywhere with free WiFi access. Data usage may be charged by the ISP or mobile network.

dfcu Bank main offices located in Nakasero

By Malik Isabirye Zazak

One of the most important aspects of any business is the relationship between the business and its customers. No business has survived by having a poor relationship with its customers.

Whether you run a large company with hundreds of employees or a small business that knows all of its customers by name, the relationship a business has with its clients will always set it apart from its competitors. Most businesses spend so much time, money and effort trying to acquire new customers and forget to nurture the relationship they have with the existing ones.

In order to be able to meet specific customer requirements, businesses now need to employ Relationship managers (RMs). These are professionals who work to improve the relationship between the customer and the business. RMs work to improve customer relations, provide customers with meaningful business solutions, guide customers on business matters and can make the difference between whether a customer maintains (and expands) their relationship with a business, or not.

In the context of a financial institution, customers can benefit a lot from Bank relationship managers with the right attitude, skill set & knowledge. Below are some considerations to make when assessing if you are getting the best out of your RM:

• Your RM should be conversant with your industry, competition, short & long terms plans. It is important that the banks representative understands your current position and future aspirations in order to advise your appropriately on matters of strategy and financing options.

• A customer or business could gain a lot from a relationship manager’s knowledge in aspects such as; market trends, treasury bills, lending rates, forex rates, industry performance, business expansion. Make sure you are getting as much information as you need.

• A relationship manager will provide a customer with basic guidelines on how to protect his or her business from competition. S/he should carry out a periodic review of a customer’s business to help the customer understand where his or her business stands – stocks (can a customer quickly generate products), tax policies, short term financing, yield enhancement among various other things.

• As a customer, you will need a relationship manager who will give you not only a good yield on your investments but also a person who is efficient, available and responds to your calls or requests on time.

Regardless of the service you seek, it is important that the service providers work with you at various levels – giving information to help make decisions, analysing business activity and working with you develop strategies that will help you grow your business.

About author:

The writer is the Head Multinationals and Large Corporates dfcu Bank