MTN Uganda has launched a new mobile app, MyMTN, for all smartphone users. MyMTN has been designed to work on most smartphones in the market, including Android, Blackberry, iPhone and Windows phone. The MyMTN mobile app has been designed to offer a better user experience to high value customers who already enjoy a seamless user experience across various service applications.
Smartphone users can download the MyMTN App free of charge from all major App stores, including Google Play, Blackberry, Windows Phone Store and iOS App Store. The good news is that users do not need to have an active data bundle to use the app.
The MyMTN app is yet another step in MTN’s journey to enable world class digital innovations to its customers to offer a seamless customer experience.
The MyMTN app supports two major service categories; MTN Mobile Money and MySelfService which gives users absolute control to manage all their MTN services. Through the app, MTN customers can buy airtime, data bundles, check their balances and access various promotional offers currently accessed via USSD. With an improved experience offered through the MyMTN app, customers no longer need to remember a wide range of USSD codes to use MTN services.
“The upsurge in data consumption and Internet usage across all customer segments has necessitated a substantial investment in our network infrastructure to guarantee that our subscribers enjoy a consistent network experience across the country. We understand that the customers’ needs are varied and wide ranging, and that is one of the key reasons we are always coming up with innovations that meet the customers’ needs.” said Chief Marketing Officer, Mapula Bodibe.
He added: “We are confident and pleased that our subscribers will reap the full benefits. We encourage both new and existing MTN customers to download the MyMTN app andwe’re confident that our customers will enjoy the benefits of managing their services. We have no doubt that our world class infrastructure will ensure an improved experience for our customers; what better way to enjoy access to the internet than on MTN’s a World-Class Network”.
Access to either Mobile Money or MySelfService requires the user to input a password, guaranteeing security for both service subscriptions, airtime purchases and mobile money transactions.