By Tuhairwe Joab
Frank Gashumba is very bitter after his DSTV was disconnected.
Gashumba says that after he was disconnected, he tried to contact their customer care and was shocked to hear that they only operate from 10am to 4 pm on Sunday and therefore could not be helped. He posted:
“Confused stupid Multichoice!!
I have been subscribing to DSTV ( Multichoice) for the last 21 years. On average I have been paying 100 dollars every month. The package i subscribe for runs for 24 hours.
Multichoice Uganda doesn’t care,listen, serve or even pay attention to its customers but when your subscription expires, they automatically disconnect you.
They don’t have a toll free number, if you need assistance from them, you must have credit on your phone to call them. On Sunday their customer care” help line works from 10am to 4pm meaning if you have a technical problem they will attend to you the following day on Monday.
For the last 4 years I have been asking them why they don’t have a toll free number that works 24 hours, to me they simply take Ugandans for granted. What they don’t know is it takes 20 years to build a brand and takes a few minutes to ruin it.
I am soo pist off with their service.
Honestly I don’t have the right words to explain how disappointed I am with them.
A few minutes back I called their customer care line and they told me their offices on Sunday work from 10am to 4pm, suprisingly they don’t know the monthly subscription I pay, pays their salaries.
These fools are not doing me a favour. If a private company can’t value it’s customers what will happen to the Government sector.
Finally one customer that is well taken care of is more valuable than spending 500 million UGX on advertising. If I don’t get an apology from multichoice, I am going to decampaign multichoice and I know how many customers you are going to lose.”
