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Airtel Uganda ends Customer Service Week with surprise reward spree

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Airtel Uganda MD V.G. Somasekhar is joined by staff and customers to cut cake during the Customer Service Week.

Airtel Uganda MD V.G. Somasekhar is joined by staff and customers to cut cake during the Customer Service Week.

To mark the end of their week-long Customer Service week celebrations, Airtel Uganda Managing Director Mr. V.G. Somasekhar today surprised staff and customers at the One-Stop shop located at the telco’s headquarters in Clement Hill with a rewards spree.

This was in an effort to thank the customers for their continued support and recognize the Customer Service team for the work that they do every day throughout the year.

Throughout the Customer Service Week, members of Airtel’s top management team have visited different branches and call centers serving cake to the staff and customers there as well as surprising the Customer service representatives with prizes. Each visit has been crowned with a motivational speech to encourage the staff to keep up the good work.

Commenting about this initiative, the Airtel Uganda Managing Director Mr. V.G. Somasekhar said, “Customer service week is as much about our customer service team as it is about our customers. We are using this opportunity to appreciate our customers for their continued preference of Airtel products and services and reward our internal customer service teams for the commendable work all year round.”

“As the first point of contact with our customers, we rely on our customer service team to assist the customers in the most professional and yet friendly manner possible. For this, we applaud them,” he concluded as he handed out gift hampers filled with Airtel goodies to the staff members and customers in the one-stop shop.

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.

Themed ‘Excellence Happens Here’, the week has seen among other activities, Airtel Uganda leadership visiting select retail outlets to engage and interact with customers as well as give away surprise prizes. Customers have also had the opportunity to enjoy cake served to them by Airtel staff when they visit different Airtel shops across the country.

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Local Business

Cab driver wins big in MoMo Nyabo promo, to invest in fish business

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Ayebale Ismail who won Ugx 4.2 million in MoMo Nyabo promo is going to invest his cash prize in Fish business.

Ayebale Ismail who won Ugx 4.2 million in MoMo Nyabo promo is going to invest his cash prize in Fish business.

By Our Reporter

Through its promotion dubbed MoMo Nyabo Together, MTN Uganda is giving out up to Ugx 5,000,000 shillings to two winners every weekday in a bid to support Ugandans as they rebuild from the financial devastations caused by the COVID-19 pandemic.

Among the recent lucky winners is 34-year-old Ismail Ayebale, an airport taxi driver walked away with Ugx 4,200,000 shillings. The airport cab driver who has been out of business since the closure of the airport was overjoyed to learn that he had been chosen as a lucky winner in the on-going MTN MoMoNyabo Together promotion.

Due to his Covid 19-induced unemployment, Ayebale became a fish vendor to support his family. The young man that lives next to Lake Victoria in Entebbe buys fish from various fishermen and later on dresses and sells it to people in Kampala at a profit, to make ends meet for his family.

“Life has not been the same, the money I earn now is nothing compared to what I would make before the COVID pandemic,” Ayebale said as he narrated how tough the times have been for the past five months.

The MTN Marketing Coordinator for Central Region, Jimmy Ssempuuma congratulated Ayebale while handing over his cheque of Ugx 4,200,000 shillings. He empahises MTN’s commitment to supporting its customers though such promotions.

Ayebale chose to share the money he won with his mother Margret Nyakaisiki. An excited Nyakaisiki over a phone conversation ululated as she vehemently thanked MTN Uganda for giving back to her son who in turn shared with her.

Ayebale noted that he had always heard about the MoMoNyabo campaign but always thought it was a hoax since he had never won. He however confirmed in the presence of his family that having been named a lucky winner, he is now a strong believer of the MoMoNyabo Together promotion.

To take part in the promotion that was launched last month, MTN customers simply use the MyMTN app or dial *165# to buy data or airtime as well as paying for many other services using Mobile Money.

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Local Business

MTN MoMo: Your One-stop Payment Point

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By Our Reporter 

In March 2009, MTN became the first telecom operator in Uganda to launch a mobile financial service that would revolutionize the country’s financial fabric. More than a decade later, the service has evolved into a one-stop financial transaction point that is championing financial inclusion across the spectrum as it transforms the country into a cashless economy.

From the most basic feature of sending and receiving money, to performing simple tasks such as buying airtime and data in the comfort of your home or paying bills and school fees, you can now transact across the borders as well as pay taxes to the Uganda Revenue Authority, make Kampala City Council Authority Payments and make donations and so many other payments on your phone using MTN MoMo.

According to Stephen Mutana, the General Manager Mobile Financial Services at MTN Uganda, paying for goods and services is easy, safe and convenient when you keep some money on MTN MoMo.

He added that, “the experience of using MTN MoMo has been made even better with the MyMTN app.”

The MyMTN app is available and can be downloaded from both android and iOS app stores.

To ease the payment for goods and services, MTN Uganda launched MoMoPay, a digital payment platform that allows customers to pay for goods and services directly from their Mobile Money accounts, free of charge without having to withdraw it first.

Caroline Nakato, an ardent user of the MoMoPay service says that the payment method has simplified her life.

“I don’t have to stress with going to the bank to withdraw cash and carrying it around for shopping or paying for certain services. All I have to do is transfer it to my MoMo account and off I go. It saves me time yet it is safe secure and always available. Even when I lost my phone, my PIN number keeps my money safe,” says Nakato.

MTN MoMoPay is available in several supermarkets, shops, pharmacies, hospitals and all MTN Service Centers in towns across the country, meaning that even when one travels upcountry, they can still access the service.

Online Shopping with MTN MoMo

Another exciting innovation for people who love online shopping is perhaps, the MTN MoMocard. MTN in partnership with Mastercard offers customers the ability to make online payments using a virtual card known as the MTN MoMocard. The payments are made from the customer’s MTN MoMo account.

To enjoy this service, simply dial *165*70# and select option 1 (Create MTN
MoMocard). You will be prompted to enter your MTN MoMo PIN. The MTN MoMocard details are sent to the customer via SMS message. It costs UGX 1,000 shillings only to create the MTN MoMocard for a transaction.

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Airtel Uganda opens online shop

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Airtel Uganda Managing Director Mr. V.G. Somasekhar addresses guests during a business breakfast held recently

Airtel Uganda Managing Director Mr. V.G. Somasekhar

By Our Reporter

Airtel Uganda has launched an online shop on its website that will enable customers conveniently, quickly and safely order for devices.

The platform that is now live, provides customers a wide range of devices to include; the 4G Pocket WIFI/MIFI, WIFI Indoor Router, a pair of Broadband Outdoor and Indoor Unit and My First 4G Smartphone.

Commenting on the launch, the Airtel Uganda Managing Director V.G. Somasekhar said; “We are excited to launch this platform that will provide Airtel customers with an easy, quick and safe way to purchase our products. We strongly believe in putting our customer at the centre of everything we do. With this objective in mind, we continue to introduce digital innovations and make improvements to our processes that have put our customers in greater control of their overall telecoms experience.”

With the Airtel Online Shop, all the customer needs is internet. Through this platform, customers will be able to connect with the Airtel Broadband team which will follow up on their orders and then supply the devices they have ordered for.

“During such crucial times, it is vital for us to continuously think about our customers’ health and safety. As part of our post Covid-19 strategy, all the products will be delivered with all safety precautions like sanitation of packages and cashless payment,” the General Manager-Broadband, Brenden Kachenje said.

To make a purchase, customers will have to visit the Airtel Uganda website and navigate to the Broadband tab from where they will choose their preferred device and click the Order Now button. They will then have to fill in contact details to complete their order.

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How the MTN MoMo Nyabo promo is changing lives amidst the COVID-19 pandemic

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Betty Nanfuka and her husband jubilate after receiving their money won in MTN MoMo Nyabo promo.

Betty Nanfuka and her husband jubilate after receiving their money won in MTN MoMo Nyabo promo.

By Our Reporter 

The economic and financial constraints caused by COVID-19 have been felt by many people in Uganda. However, telecom giant, MTN Uganda through its MTN MoMo Nyabo Together Promotion, is restoring lives in ways unimaginable.

Betty Nanfuka, 54, from Buwama in Masaka district, won herself 5,000,000 Uganda shillings. Nanfuka refused to believe that she had won till she received the actual MTN team at her residence in Buwama.

The mother of twelve and grandmother of ten danced and jubilated while welcoming the MTN team to her residence in Buwama.

Nanfuka said she would use the money she has won to finally build a permanent structure; “I intend to immediately buy iron sheets so that I can build my dream home. With the rest of the money I will be able to invest in farming as I already had a nursery bed for my tomatoes.”

A security conscious Nanfuka narrated how she later on had to inquire from the area chairman of Sango sub county if indeed MTN had an ongoing promotion since she does not have a television set and barely uses her radio. After confirming the truth, an overly excited Nanfuka even failed to sleep as she resorted to praying the rosary since it all felt like a dream to her.

Nanfuka has been a loyal client to the MTN brand especially its mobile money service that she uses to pay for Ready Pay solar.

Nanfuka chose her husband Leonard Kawuma as her beneficiary; “He knows how far we have come,” she said, in reference to her husband as they danced together.

Kawuma received 2,000,000 Uganda shillings as his wife received 3,000,000 Uganda shillings.

Amidst the global COVID-19 pandemic, one’s worst nightmare would be falling sick of either COVID-19 itself or any other ailment. As many struggle to afford feeding and accommodation bills, the last bill one would want to incur is a medical bill.

Despite all the financial challenges that came with the pandemic, Nalongo Kevin Namagembe a resident of Kikoni had accumulated medical bills that had stripped her of all her finances yet she still had more medical bills to meet. Namagembe who is a Manager at Intertrade Global Eastern region stationed in Malaba has not been able to resume work because of her health complications.

Nalongo Kevin Namagembe from Makerere-Kikoni won Ugx 4.2 million from the MTN MoMo Nyabo Promotion

Nalongo Kevin Namagembe won Ugx 4.2 million from the MTN MoMo Nyabo Promotion

Fortunately, she won Ugx 4,200,000 shillings in the on-going MTN MoMo Nyabo Promotion and with this money, she will be able to treat her hand that was paralyzed by the illness.

During the lockdown Namagembe used up all she had whilst footing her medical bills: “Transport alone was expensive as I was normally charged 25,000 to get to Mulago from Makerere-Kikoni,” she said. Namagembe thanked God for not forsaking her and using MTN to bless her at a time she needed it the most.

Namagembe further said that her health was her major priority and she would use the money she had won to pay for her therapy as well as purchase the different medications she had been advised to buy.

“I can now breathe. I am now able to afford the natural remedies my nutritionist had recommended as well all the medicine I need.” Said a happy Namagembe. She shared the money with her father, Matthew Mukasa Ssentamu.

Apart from the 2 daily winners of up to UGX 5,000,000, 250 people win 50,000 shillings directly every day. All you have to do is pay using MTN MoMo and stand a chance to win.

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