Airtel Uganda has opened a new premium customer care center in Lira Town. The function which was presided over by His Lordship Moris Odongo, was attended by officials from Airtel Uganda, representatives from Lira Town Council as well as members of the Lira business community.
As part of its efforts to enhance customer experience, Airtel Uganda has continued to launch premium shops and customer care centers countrywide with more openings to follow in the months to come.
The Airtel shops offer a bouquet of services and will see customers enjoy fast and convenient customer service with all their needs taken care of as quickly as possible in a welcoming and customer-friendly environment.
With various partnerships with Huawei, Nokia and Samsung, this guarantees that the shop will have exclusive products from these companies available.
Speaking on behalf of the Airtel managing director, Mr. Arindam Chakrabarty, Mr. Michael Walekwa of Airtel Uganda said that extending the Airtel network services signals a real stake in the ground for leadership in the telecommunications industry.
“It has been our endeavor to enhance the customer experience for our more than 7.2 million customers. Through our service centers found in central and accessible locations, convenient opening hours, and superior merchandise, we have an opportunity to give our customers the overall retail experience that Airtel has to offer. The launch of more shops around the country is a significant achievement for us and underlines the importance of engaging with our consumers on a daily basis,” Walekwa added.
Guest of honor and Lira Mayor, His Lordship Moris Odongo Omara applauded Airtel for “the manner in which the company is continually working to expand its boundaries through excellent customer service delivery and infuse innovative thinking.”
Airtel will also be opening up a new shop in Hoima on the 1st August 2014 as they continue to take their services closer to the customers.
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