Kuku Foods East Africa Holdings Ltd (The East Africa KFC franchise holder) have been awarded the franchisee of the Year at the just concluded 2016 Regional Leadership meeting held in Cape Town, South Africa.
In his speech, KFC Africa Managing Director, Doug Smart mentioned that KFEA received the award for its successful implementation of its ambitious business turnaround strategies in 2015, which encompassed great people growth in the business, excellent new restaurant build results and an exceptionally high rating for customer feedback on product & experience received from the continent wide run in store survey; Guest Experience Survey (GES).
The Franchisee of the Year Awards are held annually with the deserving franchisee measured against the following criteria, the spirit of the partnership, ability to deliver a winning customer experience, excellent operational standards, openness to innovation & adding of sales layers, building new KFC restaurants and the quality of existing restaurants among others.
KFEA not only won the Franchisee of the year award, but was also nominated for ‘Developer of the year’ as well as ‘People grower of the year’ – both fantastic achievements in themselves. KFEA is the first franchisee out of South Africa to ever win the award.
This year KFEA is looking forward to expanding its reach in the region by opening 9 more stores. Now that’s finger lickin’ good.