MTN Uganda would like to inform all its data customers that, a number of MTN data users have been experiencing varied degraded service mainly relating to:
- Multiple data bundle activation failure which causes multiple charges
- Delayed data bundle loading
- Failed activation
- Inaccurate data bundle billing
- Bundle charged but not activated
MTN and its data platform Vendors have over the last three weeks been fully engaged in identifying the cause of the problem affecting approximately 7,800 out of over 2,000,000 MTN data subscribers. In a parallel effort, the customer care teams are attending to the affected customers to deal with the issues reported on a case by case basis.
We encourage all customers affected but not yet contacted to seek assistance by calling into our customer care data help line 126 or send mail to customerservice@mtn.co.ug or contact us via facebook.com/mtnug or twitter.com/mtnug. Customers in Arua, Gulu, Fortportal and Mbale can also conveniently visit our newly opened Service Centres in these towns.
MTN would like to reassure its customers that it is focused on resolution of the problem and full restoration of the service.
MTN Management.
