By Our Reporter
Gone are the days when you had to first visit NSSF offices to access their services. NSSF services are now available at your fingertips.
The Fund, over the years, has introduced different platforms to improve their service delivery, and enable members to access NSSF services in an easy and convenient way from anywhere.
Whether you want to register, update your details, or just check your NSSF balance, you can now easily do so using your mobile phone or computer.
The Fund offers a wide range of e-channels that are convenient, user friendly and easy to navigate.
These channels include:
1. NSSFGO App
The NSSFGo app is a fast and convenient way to monitor your account. Through the app, you can view your current balance, check your salary growth rate, make voluntary contributions, know how much of your salary you contribute to NSSF, project retirement payout, see employment history, and see e-statements, claim for your age benefit and so much more. You can also register to become a member of the Fund using the app.
Download the NSSFGo App by clicking here if you’re an Android user or click here if you are an iPhone user , you can also search for “NSSFGo” on both stores.
2. NSSF Web App
The fund also provides the option of experiencing the app functionality without necessarily downloading it.
Access NSSF services on your mobile phone, desktop or laptop by visiting the NSSFGo website.
Log into the web app with your registered phone number or email to access your account and all the features the mobile app provides with the same look and feel.
3. NSSF Corporate Website
You can also easily access NSSF services from the comfort of your office or home via their website. The website has a self-service section where members can see e-statements, make NSSF payments and also leave feedback among others.
It is also the primary online information portal for the Fund where you will find the latest updates, career opportunities, annual reports, to mention but a few.
4. SMS
Can’t connect to the internet? No problem. Access NSSF services using any mobile phone, whether a feature phone or smart phone, by simply sending a text message to 6773.
1. For balance inquiry, send BAL to 6773
2. For mini statement, send MINI to 6773
3. For benefits claim status, send CLAIM to 6773
5. USSD
You can also register yourself for NSSF using your feature phone or access a mini statement and balance using the USSD option. The feature will work on a kabiriti or feature phone or smartphone.
Step 1: Dial *254# and choose your preferred language
Step 2: Select register member and then register self
Step 3: Enter your national ID number (NIN)
Step 4: You will get an SMS with your NSSF number.
6. Toll Free Line
If self-service is not your thing or you prefer speaking to a customer service agent, NSSF offers a toll-free line 0800286773 for any inquiries and requests. You can also contact customer support via WhatsApp on 0784259713 and the support team will reach out to resolve any challenges you might have.
